BPO’s core mission is to deliver cost-effective solutions that enhance customer satisfaction and maximize returns. By outsourcing non-core functions such as meter reading, billing, and collections, BPO enables organizations to reduce operational costs while maintaining focus on their core competencies. Drawing from deep experience in the utility sector, BPO redesigns and implements processes using the right systems, technology, and skilled human resources to ensure operational excellence.
Beyond operational savings, outsourcing billing operations helps free up internal teams and resources, leading to better cash flow efficiency. It also offers a significant boost to customer perception by ensuring quicker response times and effective resolution of billing issues — ultimately strengthening the organization’s image and trust with its consumers. Ask ChatGPT
Utility Billing
Since 2004, BPO has been providing billing services that have facilitated the billing process for our clients. BPO’s billing system utilizes the latest technology, best practices and is supported by a focused and well trained workforce . Our aim is to offer every customer reliable water utility billing as well as providing utility metering solutions that help to make billing simple and accurate.
Auditing & NRW (Apparent Loss)
BPO offer utility billing audit services that is capable of identifying loss and abuse in the system making it possible to assist our clients to institute recoveries and improve collection. BPO will develop and submit remedial solutions as well as propose repairs and maintenance services that will minimise loss of revenue to our clients. Compensation is dependent on recoveries from these wastages and will be shared on an agreed basis.
Billing & Software System – Maintenance & Support
Accurate customer billing are integral to excellent customer service. BPO’s water billing and software solution, the Spot Meter Reading System, already contains all the features the water industry needs and is ready to be implemented immediately. The systems seamlessly integrate with a wide range of other water industry core functions such as finance, collection and others.
Improved Data, Asset Management & GPS Location
Clients can include this additional service as part of the Utility Billing and Auditing services. For a nominal fee, it provides clients with necessary information to improve the productivity and effectiveness of their operational processes.
Arrears Management & Recoveries
Outstanding utility bills or arrears management includes comprehensive data analysis, screening potential defaulter accounts, site visits and investigations, issuing notices and summons, and taking legal action. Charges for this service will be based on agreed rates based on the arrears recovered.
Customer Services Support
The Customer Services Support can be incorporated in the Utility Billing services. It covers upgrading or changing of old and unserviceable meters, enforcement, reconnections, as well as repair of leakages.